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Frequently Asked Questions
Learn about the process and benefits of switching energy retailers in Australia. It's simpler than you think!
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Is it free to switch energy retailers in Australia?
Yes, switching energy retailers is free for most customers in Australia. However, if you're a commercial customer, you might need to pay an early termination fee. Always check with your current retailer.
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Will I lose power when I switch energy retailers?
No, there will be no disruption to your electricity or gas supply when you switch retailers. The physical supply remains the same, as it is managed by your local distributor.
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How long does it take to switch energy retailers?
Switching typically takes a few days to a few weeks, depending on your current billing cycle and whether a final meter read is required.
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Can I switch if I have a smart meter?
Yes, having a smart meter can actually make the switching process quicker and easier, as meter reads are automated.
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What happens to my existing bill?
After switching to a new energy retailer, your previous retailer will provide you with a final bill. This bill includes any outstanding charges, up-to-date meter readings, and refunds if applicable.